The world is grappling with ambiguity. The outbreak of coronavirus or COVID-19 has put a stop to many things. But even in these difficult times, at CFS, our main priority is to ensure the safety and well-being of our consumers, employees, and the wider community.
Our constant endeavor has always been to help our customers lead more comfortable lives, with products suited to their utility and unique tastes. And we intend to offer you the same comfort and support in these tough times as well. As a customer favorite and one of the UK’s most loved furniture stores, we hope to be at your service, but with a tiny twist.
We are thankful to each of our customers and employees who have helped us get where we are today. It is now time for us to do our bit for the country. Our stores may have been shut, but we are not going anywhere. Knowing that your home is where you will now be spending most of your time, making it your comfort pad is our priority.
Given the current situation, you are bound to have a few questions on past and future orders, returns, and deliveries. We have tried to answer all your concerns based on the following categories.
Our stores have been shut but we are still accepting orders. Read on to know more.
Are CFS stores still open for shopping?
To help the government, control the spread of COVID-19, we have temporally shut our physical store. This decision was taken keeping in mind the safety of our employees and the community. However, we do understand the need of our customers, which is why we are accepting orders on our online store. You can access our website 24 hours a day and place an order that you like. You can choose to pay 25% of the amount while ordering and the remaining amount on delivery We will initiate deliveries as soon as the government guidelines allow us to.
Can I buy my favorite products online?
Yes! With people in self quarantine, their homes need to be more comfortable than ever. In order to help our customers make their personal spaces beautiful and practical, we are accepting orders 24 hours a day. Our online store is open for customers all days of the week 24/7. If you like what you see, you can instantly place an order for it. We promise to deliver it to your doorstep as soon as it is safe and circumstances permit us.
You can also call our Sales Support on 0116-296-3800, between 10 am to 4 pm or contact us via our website Live Chat option.
Customers can alternatively email us at email@example.com.
Placing orders is as simple as it was before. Find out how.
Can my order be delayed because of the current situation?
The delivery time and availability can vary for each product. The items marked in green on our website can be delivered. However, some of our suppliers had to close their factories and manufacturing units in compliance with the government’s directives to contain the spread of COVID-19. This can result in some orders getting delayed even after we fully resume our delivery operations. But being the UK’s faster online furniture retailer, we can assure you that over the years, we have built great lasting professional relationships with all our suppliers. We will make sure that your orders are given priority and facilitate quick delivery when the lockdown is over.
I placed an order, but it has not been delivered yet. Where is it?
Since most of our deliveries are on hold at the moment, your order is packed and ready in our warehouse. When we fully resume our operations, we will first ship out all outstanding orders so you can get your products as soon as possible. Please do not worry. We will contact you and arrange a suitable time for delivery at your convenience.
I placed an order a while ago but have not heard back on the status of delivery. What can I do now?
If you have not yet heard back from us, we are still processing your order. Because of COVID-19, some of our suppliers had to temporarily shut down operations that can impact the processing and acceptance of your order. While it can require us more time to deliver it, we do assure you that we will schedule a delivery at a suitable time as soon as the circumstances are better. On the other hand, if your order is ready in our warehouse, it will be shipped on priority as soon as we commence delivery services.
I contacted you about my order but haven’t heard back. When can I expect a response?
We apologize if you have experienced delays in receiving a response from our customer team. Usually, our customer service executives are very proactive in resolving consumer queries. However, given the current conditions, we had to reduce some of our operations. The safety of our employees is of great importance to us.
Our sales support team is available on 0116-296-3800 and on Live Chat between 10 am to 4 pm in case of urgent queries. Please do not worry if you have not heard back from us yet. Your query has been logged into our system, and we will get back to you soon.
I want some help in placing an online order. Who can I call?
We are always there at your service. If you are experiencing any issues, you can call us on 0116-296-3800 or chat with us live on our website between 10 am to 4pm. For non-urgent queries, you can also email us at firstname.lastname@example.org. Feel free to get in touch with us for any questions or doubts that you may have about placing an order at our online store.
Are you still Delivering?
CFS is still delivering selected items to your door. Items that can be delivered to you are marked in GREEN with tag STILL AVAILABLE FOR DELIVERY . Keeping social distancing in mind please note this will be a 1-man delivery to your door and our drivers will not deliver this to your room.
How do you deliver currently?
CFS is still delivering selected items to our customers using our contactless delivery system. Delivery will be booked via email/phone and you will be given a time slot. If you are OK to accept delivery on the offered day, our driver will deliver the goods outside your door and call you on your phone to collect the goods.
Our driver will then take some pictures that the items have been delivered at your door and you have received them. There is no need to sign any paperwork
If there is any issues with your order, we will be here to assist you.
We know that you are eager to see your products. We are eager to ship them out to you too! Find out more.
What can I do to change my delivery time or location?
Currently, most of our delivery services have been put on hold. However, when we fully recommence deliveries, we will get in touch with you to pick an ideal time and date to deliver the product. You can select a suitable slot then. You can also call us on 0116-296-3800 or chat with us live on our website between 10 am to 4pm to alter the delivery time or location.
Should I be scared of touching the products that I receive from CFS?
Our packaging and delivery teams have been well-trained in maintaining hygiene at all levels. If you have received an order from us before the lockdown, you should not worry at all. However, if you are concerned about an outstanding delivery, please know that the virus has a limited life span on furniture.
We are more than just our products. We know you love our services, but some of them have been paused. Read on to know more.
Is the furniture assembly service still available?
With delivery operations on hold, furniture assembly services have also been suspended. However, we hope to resume the service as and when we commence our delivery operations.
Are the furniture collection points still open?
All our furniture collection points have shut for the time being, in compliance with the lockdown. We will inform you when we open them in the future.
Everything about returns that you wish to know.
I need to return an order I made recently. How should I proceed?
Our return and pick up services are also on hold, just like the deliveries. But we do not want you to worry about a late return at this point. We will accept returns after the lockdown as long as the order complies with our return policy.
We care about our employees and community. Here’s how we are helping them.
Are CFS employees taking the necessary precautions to stay healthy?
The CFS family is following all government guidelines and regulations to ensure safety and hygiene. The well-being of our employees is very crucial to us, which is why we have shut our physical store. We have also called off deliveries, returns, and other services until the lockdown is over. Our employees are working from home to help our customers without compromising on their health. We are doing our best to ride on the tides of change and make the most of the situation while taking care of our employees and customers at every step.
We value and respect our suppliers. Find out how we are supporting them.
Is CFS supporting its suppliers?
We work with numerous suppliers who have been instrumental in our growth and progress over the years. However, some of them operate from regions that have been considerably hit by COVID-19. In these tough times, we are trying our best to support our suppliers by being flexible with deadlines and delivery dates. We understand that the current need of the hour is for collective action and working together to make sure that everyone is safe and unaffected by the pandemic.