CFS COVID-19 NOTIFICATION

(Last updated on March 26, 2020 / 11:55 AM)

Dear Customer,


Following the governments advice that is designed to help reduce the spread of coronavirus, CFS has taken a number of steps to help ensure the wellbeing of customers, staff and the wider community, while also keeping essential services running.

We are sorry but there may be a delay in deliveries or responding to your emails and phone calls. We wiill be operating in a different way, i.e. working from home. We are working hard to make sure every service to our customers are available as far as we possibly can. We are also putting additional measures in place to make sure that people in at-risk groups who may be more greatly affected by the social distancing measures are supported.

We understand the changes to our services may be frustrating, but the government advice is clear that we all need to do what we can to stop coronavirus from spreading.

If you need to contact us, our phone lines, emails and live chat services are available. Also we are keeping our website updated with information about affected services, and alternatives wherever we have them.

Services

Service Status Further Details
Sales Support Available between 10 am to 4pm By Phone & Website Live Chat. Call on 0116-296-3800 alternate use the website Chat service OR Email us on hello@cfsonline.co.uk
After Sales Support Available between 10 am to 4pm Website Live Chat. Use the website chat service for any assistance required.
Delivery Support Available between 10 am to 4pm Website Live Chat. Suspended until further note.
Showroom Closed Closed until further notice.

FAQ's

1) If I buy now, will you still deliver my furniture?

As of 26/03, 11.40am, management has made the decision to suspend all deliveries. You can continue to take advantage of our great deals, deliveries will re-commence when it is safe to do so.

 

2) How is CFS responding to the spread of Coronavirus (COVID-19)?

We have been closely monitoring the guidance on COVID-19 provided by the World Health Organisation (WHO) and other local public health agencies enhancing our procedures wherever possible. The safety of our employees and our customers is extremely important.

 

3) Can I order online?

Yes, you can place the order online on our website anytime with an option of paying 25% deposit and the rest at the time of your delivery.

 

4) Are the phone lines/emails/online chat affected?

All services will still be operating as normal. The preferred method to contact us would be email or online chat. When doing so, please leave a number so our staff can call you if required.

 

5) Is the CFS store still open? If so, are the hours limited?

Our store is closed till further notice.

 

6) What Precautionary measures are you taking for customers?

We have additionally introduced rigorous cleaning of all commonly touched surfaces throughout our showroom, warehouse and all areas of our facilities. We have particularly focused on our delivery teams who might come into contact with our customers. These included regular hand washing as well as the use of face masks, gloves and hand sanitizer.

 

7) Any reported cases from your employees?

Our first priority is the health of our customers and staff, the teams here at CFS are currently all in good health and we have put in place additional measures to safeguard against the spread of the virus including the provision of hand sanitizer and reminding staff to wash their hands.

 

Stay Safe,
Team CFS