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Your plan is an insurance product which covers you against accidents, which means an unforeseen, one-off incident when something gets spilt resulting in a stain, or something happens which results in, for example, a scratch, rip, scuff or burn damaging your furniture. If you’re unsure whether or not you’re covered, please check the terms and conditions within your policy, which will be with your policy certificate or on the back of your invoice depending on the retailer who sold you your policy. Please note that for structural claims on furniture under 12 months old this is covered by your retailer.
While your plan will cover you against the accidents, the general day to day care is down to you. Unfortunately, we don’t offer cover for:
In order to make sure your claim is processed as quickly as possible, please follow the steps below when completing a claim form:
|Coffee table, dining table or chair, cabinet, sideboard, wardrobe, chest of drawers, bureau||Claim form 2 – Dining & Cabinet|
|Bed frame, headboard, mattress||Claim form 3 - Bed & Mattress|
Return your claim form via
Return the claim form with a copy of your original invoice to:
New Claims, Guardsman Industries Ltd, 152 Brook Drive, Milton Park, Abingdon, Oxfordshire, OX14 4SD, United Kingdom
Please check correct postage has been paid prior to sending your claim form to us. We may not receive your claim forms if the postage has been underpaid.
Send a scanned version of your completed form along with a scanned copy of your original invoice to: email me
What happens next?
Once you have completed your claim form and returned it to us, we aim to process this within 5 working days of receipt. Your claim form will be assessed by one of our claims staff and if your claim is covered under the terms of your policy we will do the following:
For accidental staining – depending on the stain we may first send a bottle of specially formulated stain remover. You won’t need to sign for delivery for this and it will arrive in the post. Over the years our knowledge of stains and cleaning products has enabled us to formulate some unique treatments which will quickly and easily remove a wide variety of stubborn stains. This means you won’t need to wait at home or take a day off for a technician’s visit.
If the solution doesn’t work, give us a call on +44(0)1235 444798 and we will arrange for a technician to call. While it may not always remove the entire stain, it will always make a home visit fix that much easier for our technician, as it helps loosen the residue of the stain.
For accidental damage or structural faults – we will assign a technician to visit you at home. Once we receive your claim form a technician will contact you within 5 working days. Our technicians aim to offer an appointment with the 10 working days. If the appointment offered isn’t convenient, you can ask them for another date. Technicians manage their own diaries so if you need to cancel, please give us at least 24 hours’ notice or you may be charged for the visit.
If we can’t fix it we won’t let you down!
If a repair isn’t possible we will source new parts for you or, if they are not available, a replacement item. While we will try and get these to you as soon as possible, this can take between 4 - 9 weeks as replacement parts and items are produced by manufacturers, who often make these to order and can be based internationally. We’ll let you know as soon we have a delivery date.
Would you like to know more about Protection Plans or have a question for us?