FAQ's

We’re based in Leicestershire, United Kingdom. For showroom visits, call 0116-296-3800 or email [email protected].

Our Leicester showroom spans 30,000 sq. ft. While we display a huge selection, not every item from our website is featured. Call us to confirm product display availability before visiting.

You can order in three ways:

• Online via our website
• In-store at our Leicester showroom
• By phone at 0116-296-3800

We accept the following payment methods:

• Credit/Debit Cards
• Bank Transfer
• Cheque or Bank Draft
• Deposit payment (balance before delivery)

Yes. Payments are processed via secure merchant accounts (PayPal). You’ll receive written confirmation after payment.

We offer free standard delivery across most UK postcodes (excluding Scotland, Ireland & remote areas)

• Two-person room-of-choice delivery: £19.99
• White Glove Service: 25% of order value (England & Wales)
• Deliveries to Scotland: +£29.99

We do not deliver to:
BT, GY, HS, IM, IV, JE, PO(30-41), ZE

No White Glove delivery for postcodes: AB, CA, DD, DG, EH, EX, FK, G, KA, KY, LA, ML, PA, PH, PL, TA, TD, TQ, TR

Email [email protected] to cancel.

Notes:

• £60 return fee (unless due to damage or our mistake)
• Items must be in original packaging

Delivery varies by product and will follow the longest lead time if ordering multiple items.

Next Day/Express Delivery: order before 11am (Mon-Thu). Delivered within 48 hours.

• Wrong item: Refuse delivery or contact us.
• Damaged item: Note on delivery sheet; send photos within 24 hours.
• Missing parts: Email or call us to arrange replacements.

We offer a range of products that come either pre-assembled for your convenience or flat-packed for easy self-assembly.

We offer assembly services as part of our White Glove Delivery service for select products in England and Wales for 25% of your cart value. This includes delivery to the room of your choice, unpacking, assembly, and disposal of packaging.

Due to logistics and costs, we do not offer trial products. However, a large selection is available to experience in-store at our Leicester showroom.

Address:
Grosvenor Works, Grosvenor Street,
Leicester, LE1 3LR, United Kingdom.

Store Timings:
Mon–Sat: 10:00 am – 6:00 pm
Sun: 11:00 am – 4:00 pm
Bank Holidays: 10:00 am – 4:00 pm

Our product ranges are unique and designed for different tastes. Some products may complement each other depending on style preferences.

For personalised interior advice, contact us:
Phone: 0116-296-3800
Email: [email protected]

We value your feedback! You can share your experience on Trustpilot or Google.

Google: Leave a review
Trustpilot: Leave a review

Share your product images on Instagram and tag us at @cfshome.

Phone: 0116-296-3800
Email: [email protected]

For replacements not covered under warranty, contact our sales team regarding cost and availability.
Phone: 0116-296-3800
Email: [email protected]

Parts are generally not sold separately, but exceptions may be possible.
Phone: 0116-296-3800
Email: [email protected]

Yes! Dining sets are curated from our existing range. You can mix and match tables and chairs across styles.

Yes, fabric swatches are available for applicable products.
Phone: 0116-296-3800
Email: [email protected]

Yes, our physical store is located at:
Grosvenor Works, Grosvenor Street,
Leicester, LE1 3LR, United Kingdom.

Store Timings:
Mon–Sat: 10am – 6pm
Sun: 11am – 4pm
Bank Holidays: 10am – 4pm

CFS partners with PayPal for online payment processing, ensuring secure international transactions. Your payment data, including card details, is protected through encryption, tokenisation, and multi-layer authentication to prevent unauthorised access.

Yes, we offer finance options through V12 Retail Finance and PayPal.

For more details, contact our sales team:
Phone: 0116 296 3800
Email: [email protected]

CFS is your go-to online retailer for quality furniture at affordable prices, offering free delivery across England and Wales.

Our product range includes:

• Dining tables & chairs
• Garden furniture
• Sofas & armchairs
• Beds & mattresses
• Coffee tables
• Rugs & home accessories

Use the search bar on our website to discover products easily.

If you’ve found an identical product at a lower price, reach out to our Customer Services Team with the link to the competitor page. We will try our best to match or beat the price where possible.

Contact Details:
Phone: 0116-296-3800
Email: [email protected]

The easiest way to order is through our website using the available secure payment methods. If you face any issues checking out, our Customer Service Team is happy to assist.

Contact Details:
Phone: 0116-296-3800
Email: [email protected]

You can contact our customer team to check the restock date of the item you're interested in.

Contact Details:
Phone: 0116-296-3800
Email: [email protected]

UrbanDeco, our in-house brand, is available on multiple marketplaces including:

• eBay
• Mano Mano
• The Range
• OnBuy
• TikTok Shop
• Amazon

If purchased from these platforms, please contact the respective retailer or marketplace for any product-related queries.

After placing your order, you will receive a confirmation email with your estimated delivery date.

You can also contact our customer service team:
Phone: 0116-296-3800
Email: [email protected]

If you notice an error in your order, contact us immediately so we can make the necessary adjustments before dispatch.

Common issues include:

• Incorrect colour
• Wrong quantity
• Incorrect size
• Wrong delivery date

Contact our Customer Success team:
Phone: 0116-296-3800
Email: [email protected]

You can add delivery instructions during checkout, including preferred delivery date, time, and drop-off location.

If missed, you will still receive a confirmation call/email before dispatch.

Contact us to update instructions:
Phone: 0116-296-3800
Email: [email protected]

Delivery Information

Your order will be delivered to the delivery address provided at checkout.

• Standard Delivery: Delivery to your doorstep. For apartments, delivery is to the ground floor only unless the item fits inside the lift.
• Room of Choice Delivery: We place the product inside a room of your choice if accessible via a lift (if no lift, ground floor only).

Yes! We offer free delivery across England and Wales.

For other UK regions, additional charges may apply.

Contact us for a quote:
Phone: 0116-296-3800
Email: [email protected]

Deliveries outside the UK are possible and subject to availability and extra cost.

Contact us for a quote:
Phone: 0116-296-3800
Email: [email protected]

Yes, we deliver every day except public holidays.

You will be contacted to confirm your delivery date prior to dispatch.

You may also request your preferred day/time:
Phone: 0116-296-3800
Email: [email protected]

Delivery depends on the service selected:

• Free Delivery: 7–14 working days (for items in stock)
• Next-Day Delivery: 1–2 working days (selected items)
• Made-to-Order:
  • Order confirmation within 1 working day
  • Delivery in 6–8 weeks

Return charges depend on the reason for returning:

• If you change your mind, inform us within 7 days. A £60 pickup fee applies and will be deducted from your refund.
• Refunds are processed within 7 working days after collection.
• If goods are damaged, incorrect, or incomplete, there is no pickup charge.

Please retain the original packaging so we can arrange collection and replacement.

Contact our customer service team:
Email: [email protected]
Phone: 0116-296-3800

Sharing photos of the issue will help us resolve it faster.

We offer a 30-day window to return defective items.

Missing parts must be reported within 7 days of delivery.

For assistance:
Email: [email protected]
Phone: 0116-296-3800

If you wish to return an item due to a change of mind, notify us within 7 days of delivery.

Requirements:

• Item must be in original packaging
• Packaging must be undamaged
• A £60 collection fee applies

Refunds:
Processed within 7–30 working days after the product is inspected at our warehouse.

Note: Made-to-order items are excluded from this policy.

Warranty Policy

A 12-month warranty is provided by the manufacturer/supplier starting from the date of delivery.
Please contact us within this period if you discover any manufacturing faults.

All items come with a standard 1-year manufacturing warranty. Some brands may offer extended warranties.

For confirmation or more details, contact our sales team:
Email: [email protected]
Phone: 0116 296 3800

Maintenance Reminder:
Please follow regular care and maintenance guidelines to prolong product life.

Warranty Exclusions:

• Incorrect storage
• User damage
• Attempted repairs or modifications
• Misuse or unusual product use
• Incorrect assembly
• Natural disasters
• Damage caused by heat, light, humidity (fading, stretching, shrinking, colour change)

Liability Limitations:
CFS is not liable for incidental, consequential, or special damages including:

• Loss or damage to property
• Bodily injury
• Costs associated with product use or failure

The maximum liability is limited to the purchase price of the defective item.
Any legal action must be initiated within the warranty period from the date of delivery.