


There are many different reasons for customers to seek a refund or return of an item(s).
Find below the most common reasons for cancellations and refunds:
CFS has a fair trading practice and would never hold back customer funds or refuse to accept a return inappropriately. We offer customers complete peace of mind and do not restrict customers to use their statutory rights.
(a) If you wish to cancel your order before the item is delivered to you, just email us at customerservice@cfsonline.co.uk you do not need to give any reasons why you want to cancel. Once we receive this request we will cancel your order. Your funds will be refunded to you between 7 to 30 days.
Please note that the mode of refund will be the same as the mode of payment at the time of placing your order, we cannot issue a refund to a different account.
Any damage or discrepancies must be reported to us in writing within 7 days of delivery to you.
Please retain the packaging, we would require images of boxes in the event of item delivered damaged, faulty or incorrect. We would require photographic evidence in order for us to arrange a free of cost replacement.
You have fourteen (14) working days to return an item for any reason.
Remember Made to order furniture cannot be returned.
Kindly note that on clearance item, we do not offer any replacement.
£60 (SIXTY POUNDS) will be charged for arranging a collection for your items if you wish to return them, the reason for the item is not to fit for purpose, or in case you change your mind and decide not to keep the item(s).
Please Note:
The product that you wish to return must be returned in the same condition as supplied and must also be un-used & in its original/appropriate packaging.
Upon receiving the items your refund will be then forwarded to our accounts team and the money will be credited to the card you had used to pay within 30days from the date the item was received in our warehouse.
If you have attempted to assembly the product by yourself or appointed any third party to assemble and whilst assembly damage the item. We are not liable for the damage and are unable to offer a return or refund.
Choice Furniture Superstore collects information about you for the sheer purpose of fulfilling your order and answer to your queries. We do not share your details with any Third Party affiliates without your consent. Please read our Privacy Policy for full details.
Applicable Law
Choice Furniture Superstore is located in Leicestershire, United Kingdom, and operates its website from offices based in this location. Therefore the Law England & Wales govern any claims relating to website, sales, accounts, and any other material contained within our website. In event of any dispute, you hereby agree to resolve it under the laws of England and Wales.