Terms and Conditions

1. Who you are buying from

Choice Furniture Superstore is a trading name of TDC of Leicester Ltd.

Business address: Unit 1, 15 Bakewell Road, Loughborough, LE11 5QY
Phone: 0116 296 3800
Email: hello@cfsonline.co.uk

Our showroom is at Grosvenor Works, Grosvenor Street, Leicester LE1 3LR. Please do not send returns to either address without arranging them with us first.

2. Which purchases these terms cover

These terms apply to orders placed through our website or by phone. Purchases completed in our showroom are also subject to the terms given to you at the time of purchase.

The automatic right to cancel most online and phone orders does not generally apply to purchases completed in the showroom. If you viewed a product in the showroom but placed your order later, the way the order was completed may affect your cancellation rights.

3. Placing an order

When you place an order, you are offering to buy the products you have selected. We will send an acknowledgement so you have a record of your order. We will then confirm whether we can accept it.

A contract is formed when we send you an order acceptance or dispatch confirmation. An automatic acknowledgement or the collection of a payment does not, by itself, mean we have accepted the order.

If we cannot accept an order, we will tell you and refund any payment taken for items we cannot supply. This may happen if a product is unavailable, we cannot deliver to your address, payment cannot be verified, or there is an obvious error in a price or product detail.

Please check your order confirmation and tell us promptly if your name, delivery address, product or chosen options are incorrect.

4. Product descriptions and measurements

Please check the product information before ordering, including the dimensions, materials, colour, finish, configuration, delivery estimate and any assembly requirements.

Product images may include accessories that are not part of the order. Colours can appear different on individual screens, and natural materials may vary from piece to piece. The product you receive must still match its description and meet the standards required by law.

You are responsible for checking that the furniture will fit where you intend to use it and along the route into your property. Measure doorways, hallways, stairwells, lifts and any tight turns. If you have seen an item in our showroom, check that the size and configuration on your order are the ones you want.

If you need a measurement confirmed or want to see a particular item in the showroom, contact us before travelling or ordering. Not every product sold online is displayed in store.

5. Prices, offers and payment

The price payable is the price confirmed at checkout when you place your order, together with any delivery or additional service charges shown before payment. Prices include VAT where applicable.

Prices can change before you place an order. A later promotion does not change the price of an order we have already accepted.

Voucher codes and offers are subject to the conditions shown with each promotion. Restrictions, including excluded products or whether codes can be combined, will be made clear before you complete your purchase.

The payment methods available for your order will be shown at checkout. Any finance arrangement is subject to its own eligibility requirements and terms, which will be provided before you apply.

If we discover an obvious pricing error before accepting your order, we will contact you. You can choose to order at the correct price or receive a refund of any payment already taken for that item. We will not increase the price of an accepted order without your agreement.

Paying a deposit

For eligible orders, you can pay a 50% deposit when you order and pay the remaining balance when your furniture is in stock and ready for delivery. You can also choose to pay in full when you order.

We will contact you when the balance is due. The full balance must be paid before we arrange delivery. If you add products or services to your order later, we will confirm any additional amount before taking payment.

A deposit is part of the purchase price, not a separate cancellation fee. If you cancel, the amount refunded depends on your cancellation rights and the type of item ordered. Paying a deposit does not remove your statutory rights, including your rights if an item is faulty, damaged or incorrect. A deposit cannot automatically be kept simply because an order is cancelled. (www.gov.uk)

6. Availability and delivery estimates

The estimated delivery time for each item is shown on its product page or at checkout. Delivery dates and lead times are estimates unless we have expressly agreed a specific date with you.

Some items are held in stock. Others are ordered from a supplier or produced after you order. If availability changes after we accept your order, we will contact you, explain the situation and discuss your options.

If you order several items with different lead times, the longest estimate may apply to the whole order. Contact us before ordering if you need to discuss separate deliveries.

7. Where and how we deliver

Free standard delivery is available in England, Wales and serviceable areas of mainland Scotland, with no minimum order value. We do not deliver to every postcode. Our Delivery Policy explains the excluded areas and any available arrangements for delivery to a port.

Standard delivery is to the main entrance of your property. For a flat, that may be the ground-floor entrance, reception or concierge. It does not include carrying furniture into a room, unpacking or assembly. Larger items may arrive with one driver, so you may need someone available to help move them inside.

For eligible addresses in England and Wales, Room of Choice delivery costs £19.99 and includes carrying your furniture into a room of your choice. It does not include unpacking or assembly.

For qualifying orders over £600, White Glove delivery costs 25% of the total order value. It is available for selected brands and eligible addresses in England and Wales. The service includes delivery to your chosen room, unpacking, positioning and assembly where required. Packaging and rubbish removal are not included.

The delivery services available for your products and address will be shown before you pay. See our Delivery Policy for postcode restrictions, faster delivery options and further service details.

8. Arranging delivery

When an order is ready for scheduled delivery, we or our delivery partner will contact you with an available date. Smaller courier deliveries may be sent with tracking instead of a prearranged appointment.

Someone must be present to receive the order. Tell us in advance about restricted parking, steps, narrow entrances or any other access issue. If you have selected a service that carries furniture inside, ensure there is a clear, safe route to the room. A suitable lift may be required for an upper-floor delivery.

If delivery cannot be completed because no one is available, the address or access information provided is incorrect, or the route is unsafe, we will explain what happened and discuss redelivery. A reasonable redelivery charge may apply if the failed delivery was caused by circumstances within your control. We will tell you the charge before arranging another attempt.

The goods remain our responsibility until they are delivered to you or to someone you have nominated to receive them, subject to any different legal rule that applies if you independently arrange your own carrier. Signing a delivery record does not remove your rights if you discover a problem later.

9. Delivery delays

If we expect a significant delay, we will contact you. If we cannot deliver within an agreed time, your legal rights will apply, including any right to set a reasonable further deadline or cancel where the law allows.

If an order has not arrived when expected, contact us. We will investigate with the delivery provider.

10. Cancelling an online or phone order

For most products bought online or by phone, you can change your mind and tell us you want to cancel within 14 calendar days after the day the goods are delivered. You do not need to give a reason. If your order arrives in separate parts, the period usually runs from delivery of the final part.

Email us or give us another clear statement that you want to cancel. You may use the form at the end of these terms, but you do not have to. You only need to tell us within the cancellation period; the goods do not have to reach us during that period.

Once you have told us you want to cancel, you generally have a further 14 calendar days to send the goods back. Contact us for return instructions. Please pack the furniture securely for transport. Original packaging is helpful where available, but its absence does not automatically remove your cancellation right.

For a change-of-mind return, you are responsible for the direct return cost where we told you this before purchase. If you choose our collection service, the charge is £60 per collection, provided this charge was disclosed before you ordered. If an item requires a different collection cost, we must tell you before purchase. We will not charge you to return an item where we are responsible for it being faulty, damaged or incorrect.

You may handle a product as you reasonably would in a shop to inspect it. If you handle it beyond what is necessary to establish its nature, characteristics and function, a deduction for loss of value may apply. Assembly does not automatically remove your right to cancel, although damage caused during assembly may affect the refund.

Where you cancel under this right, we will refund the product price and the cost of our least expensive standard delivery option, if you paid for delivery. We do not have to refund the additional cost of an upgraded delivery service you chose.

We will make any refund due within 14 calendar days after receiving the returned goods or evidence that you have sent them back, whichever is earlier. We may wait for one of those events before issuing the refund. Refunds will normally be made to the original payment method.

The cancellation right has legal exceptions, including certain goods made to your specifications or clearly personalised. Your rights if an item is faulty, damaged or incorrect still apply. (www.gov.uk)

11. Made-to-order and personalised items

Some furniture is ordered from a supplier or manufactured after you place your order. That alone does not necessarily mean it is exempt from the online cancellation right.

The change-of-mind cancellation exception applies where an item meets the legal criteria for goods made to your specifications or clearly personalised. If this applies to a product, we will identify it and explain the restriction before you order. Please check all custom sizes, finishes, fabrics and other specifications carefully.

We cannot accept a change-of-mind return for an item that falls within this exception. If the item is faulty, damaged, incorrect or not as described, your statutory rights still apply.

If you have paid a deposit for such an item, we will assess any cancellation request according to the applicable law and the circumstances of the order. We will not describe every deposit as automatically non-refundable. (www.gov.uk)

12. Showroom purchases and incorrect measurements

Purchases completed in our showroom do not generally have an automatic change-of-mind return right. If you buy an item in store and later decide it is the wrong size, shape or colour, we are not required to accept a return simply for that reason.

Please check the item’s dimensions and measure your property before buying. This applies even if you have seen the item on display. If the item supplied is faulty, incorrectly described or different from what you ordered, your statutory rights still apply.

13. Ex-display and clearance items

Ex-display items: Please inspect an ex-display item carefully before you buy it, including its visible condition and dimensions. It may show signs of handling or use. We do not undertake to identify every visible mark individually. A specific fault that is brought to your attention before purchase will be recorded where appropriate.

An ex-display item bought in the showroom cannot generally be returned because you changed your mind or later noticed a visible feature you could have seen when inspecting it. Your statutory rights still apply if the item has a fault that was not made clear before purchase, is misdescribed or fails to meet the legal standard that applies to goods sold in that condition.

Clearance items: A reduced price does not remove your statutory rights. If you buy a clearance item online or by phone, the usual cancellation rules apply unless a legal exception applies. Faulty or misdescribed clearance items must still be handled in line with consumer law.

14. Faulty, damaged, missing or incorrect items

Please check your order when it arrives. If an item is damaged, missing, incorrect or faulty, contact us as soon as you can with your order number. Photographs of the item and packaging can help us investigate. Please keep the packaging where practical until we advise you on the next steps.

Prompt reporting helps us resolve problems, but signing a delivery note, missing a seven-day reporting period or disposing of packaging does not automatically remove your statutory rights.

Depending on the circumstances and when the problem arises, you may be entitled to a refund, repair, replacement or price reduction. Where we are responsible for a faulty, damaged or incorrect item, we will cover the reasonable cost of its return or collection. We will handle the issue according to your legal rights, rather than limiting the remedy to whichever option costs us least. (www.gov.uk)

Our Returns Policy explains how to report an issue and arrange the next steps.

15. Assembly and care

Please follow any assembly and care instructions supplied with your furniture. Before assembly, check that the parts are present and contact us if something appears damaged or missing.

We are not responsible for damage caused by incorrect assembly, misuse or accidental damage after delivery. This does not affect your rights if the item or instructions were faulty, or if assembly was part of a service we supplied.

Unless the service you chose expressly includes it, delivery does not include dismantling or disposing of old furniture or removing packaging.

16. Privacy

We use personal information to process orders, arrange delivery, handle enquiries and operate our website. Our Privacy Policy explains how we use and share that information, including with payment providers and delivery partners.

17. Changes to these terms

We may update these terms for future orders. The terms that apply to your order are those provided or made available when you placed it, together with anything else we expressly agreed with you for that order.

18. Governing law

These terms are governed by the law of England and Wales. If you live elsewhere in the UK, this does not remove any mandatory consumer protections that apply where you live. Nothing in these terms prevents you from bringing a claim in a court available to you under applicable law.

19. Contact us

For questions about a product, payment, delivery, cancellation or return:

Choice Furniture Superstore
Phone: 0116 296 3800
Email: hello@cfsonline.co.uk

Please include your order number when contacting us about an existing purchase.

Cancellation form

You can use this form to cancel an eligible online or phone order. You can also cancel by sending us any other clear statement.

To: Choice Furniture Superstore, hello@cfsonline.co.uk
I hereby give notice that I cancel my contract for the following goods:
Order number:
Ordered on / received on:
Name:
Address:
Date: