After-delivery support
7 Days Peace of Mind
Inspect your furniture soon after delivery and tell us promptly if anything is damaged, faulty or incorrect so our customer service team can help.
Your first week
Check your furniture with confidence
We recommend inspecting your order as soon as practical after delivery. Promptly reporting visible damage, a fault or an incorrect item helps us investigate what happened and arrange the appropriate support.
The seven-day guidance is not a limit on your statutory rights. You can still contact us if a fault only becomes apparent later.
What to do
Six simple checks after delivery
- 1Check the item
Confirm that the furniture matches your order, including the model, quantity, colour and selected options.
- 2Inspect the condition
Look over accessible surfaces and components for visible delivery damage or an obvious fault.
- 3Keep the packaging
Retain the packaging where possible while we review the issue, as it may be needed for collection or protection.
- 4Take clear photographs
Photograph the overall item, the affected area and any product or packaging labels that may help identify it.
- 5Contact customer service
Send your order number, a clear description of the issue and the photographs you have taken.
- 6Follow the next step
We will review the information and explain the appropriate remedy or return arrangements for your circumstances.
Reporting a problem
Information that helps us assist you
- Your CFS order number and the name used for the order.
- The product name and a description of the problem.
- Clear photographs of the item, affected area and relevant labels.
- Confirmation of when the item was delivered and when the issue was noticed.
- Your preferred contact telephone number or email address.
Your options
Faults and change-of-mind returns are different
If an item is damaged, faulty, incorrect or not as described, contact us so we can review the appropriate remedy. For most eligible items bought online or by phone, separate cancellation and change-of-mind rules apply.
Showroom purchases, made-to-specification furniture, ex-display items and sealed hygiene products may have different rules. Please read the full Returns and Refunds policy for the terms that apply to your order.
Full information
Returns and refunds
Review cancellation periods, return costs, exclusions, faulty-item guidance and refund timescales.
Contact customer service
Tell us what happened
Email customerservice@cfsonline.co.uk with your order number and supporting photographs, or call 0116 296 3800.
Need help?
Call our furniture specialists on 0116 296 3800 or use our secure enquiry form.