Frequently Asked Questions

We aim to show products as accurately as possible, but colours can look different on different screens and in different lighting. Materials such as wood and natural stone can also vary from piece to piece. If a particular colour or finish is important to you, ask our team for more information before ordering.

Check the dimensions on the product page, then measure the space where the furniture will sit and the route it must take into your home. Include doorways, hallways, turns, stairs and lifts. Contact us before ordering if a product measurement is unclear.

Availability varies by product and may change. Check the product page for the current delivery estimate. If you need an item by a particular date, contact us before ordering so we can check its availability.

Yes. Tell us which products you are considering and what matters most to you, such as size, material, finish or delivery time. We can help you compare the listed details before you decide.

Monday–Saturday: 10:00 am–6:00 pm
Sunday and Bank Holidays: 11:00 am–4:00 pm

You can visit during opening hours. If you are travelling to see a specific product, call first so we can check whether it is on display.

Plan your showroom visit

You’ll receive an order confirmation showing what you purchased. Your product page gives the estimated delivery time. When an order requiring scheduled delivery is ready, our delivery team or partner will contact you to arrange a date.

Contact us as soon as possible with your order number and the change you would like to make. We’ll check the order’s status and tell you what is possible. Changes may be more limited once an item has been dispatched or made specifically to your requirements.

Email customerservice@cfsonline.co.uk as soon as possible with your order number. We’ll check whether your order has been dispatched and explain the next step. Furniture made specifically to your individual requirements has different cancellation rules.

The payment methods available online are shown at checkout. If you are ordering by phone or in the showroom, ask our team which methods are available for that purchase.

Finance may be available on eligible orders, subject to the lender’s terms and approval. Check the finance information shown with your order for the current options and conditions.

Standard delivery is free for eligible addresses, with no minimum order value. It brings the furniture to the main entrance of your property. For a flat, that may be the ground-floor entrance, reception or concierge.

Free standard delivery does not include carrying furniture into your home. Larger items may be delivered by one driver, so you may need someone available to help move them inside.

For eligible orders in England and Wales, Room of Choice delivery costs £19.99 and brings furniture into your chosen room. It does not include unpacking or assembly.

For qualifying orders, White Glove delivery includes bringing furniture into your chosen room, unpacking, positioning and assembly where required. It costs 25% of the total order value and is available for selected brands on eligible orders over £600 in England and Wales. Packaging and rubbish removal are not included.

Check the services available for your basket before paying.

Each product page shows an estimated delivery time. Most products are delivered within 14 working days. Items made to order, awaiting stock or finished to your specification may take 6–8 weeks or longer.

These are estimates. Contact us before ordering if you need furniture by a particular date.

The longest product estimate may apply to the whole order if the items are delivered together. Contact us before ordering if you need to discuss receiving available items separately.

Selected products are marked Next Day or Express. Eligible Next Day items generally take 1–2 working days for delivery in England, with an 11:00 am Monday–Thursday cut-off for the earliest delivery. Selected Express items have an estimated delivery time of 3–5 working days.

Eligibility depends on the product and your postcode. Check the estimate shown at checkout.

For a scheduled furniture delivery, our team or delivery partner will contact you with an available date and provide a two-hour delivery window. Smaller items sent by courier may follow a different process and may include tracking information.

Tell the delivery team when they contact you. They can offer the next available route in your area.

Make sure someone is available to receive the order. Measure the access route, clear any obstacles and tell us in advance about narrow entrances, stairs, parking restrictions or other access difficulties. A suitable lift may be needed for Room of Choice or White Glove delivery to an upper floor.

We do not accept a change-of-mind return simply because you no longer want a showroom purchase or measured your space incorrectly. Please check the item and its dimensions before buying. If it is faulty, misdescribed or we supplied incorrect dimensions, contact us.

Please inspect ex-display furniture carefully before buying it in our showroom. It may have visible marks or signs of use, and we do not accept change-of-mind returns on showroom purchases.

If you discover a fault that was not apparent on inspection, or the item does not match its description, contact us.

Furniture made specifically to your individual measurements, design or other agreed requirements cannot be cancelled or returned because you change your mind. If it arrives damaged, faulty, incorrect or different from what was agreed, contact us.

Check product dimensions and access before ordering. If you bought an item in our showroom and measured incorrectly, we do not accept a change-of-mind return for that reason. If you bought an eligible item online or by phone, the applicable cancellation rules may still apply. Contact us if our stated dimensions were incorrect.

Contact customerservice@cfsonline.co.uk as soon as you notice. Include your order number, a description and photographs if you have them. Keep the item and packaging where possible while we investigate.

You can still contact us if you notice a fault after the delivery day. Your rights do not end simply because you did not report it within seven days.

Check the delivery information first, as some furniture arrives in several boxes. Then email us your order number, product name and details of what is missing. We’ll investigate and advise you on the next step.

For an eligible online or phone change-of-mind return, we’ll issue your refund without undue delay and within 14 calendar days of receiving the item back, or receiving proof that you sent it back, whichever is earlier. Refunds are normally made to your original payment method.

Email customerservice@cfsonline.co.uk with your order number and a brief explanation. For general questions or product advice, email hello@cfsonline.co.uk or call 0116 296 3800.