DELIVERY INFORMATION
Delivery
Understand delivery coverage, available services, expected timings and how to prepare your home before your furniture arrives.
Where we deliver
Standard delivery is free throughout England and Wales, with no minimum order value. Mainland Scotland delivery costs £29.99 where available; enter your postcode at checkout to confirm availability.
We do not deliver to Northern Ireland, the Republic of Ireland, remote parts of Scotland or offshore addresses as part of our standard service.
Excluded postcode areas: BT, GY, HS, IM, IV, JE, PO30–41 and ZE.
For the Channel Islands, Shetland, Isle of Wight, Isles of Scilly and Orkney, delivery to the nearest port may be possible by arrangement. Please contact us before ordering. You would be responsible for arranging delivery onwards from the port.
If you are unsure whether your postcode is covered, call 0116 296 3800 and we’ll check it for you.
Choose your delivery service
Free standard delivery in England and Wales
We’ll deliver your furniture to the main entrance of your property. For a flat, this may be the ground-floor entrance, reception or concierge.
Standard delivery does not include carrying furniture into your home, unpacking or assembly. Many larger items are delivered by one driver, so you may need someone available to help move them inside.
Room of Choice delivery — £19.99
For eligible orders in England and Wales, you can upgrade to delivery into a room of your choice. This service is particularly useful for larger or heavier furniture and can be selected in your basket.
Please make sure the item will fit through the entrance and along the route to the room. For upper floors, a suitable lift may be required. Room of Choice delivery does not include unpacking or assembly.
Furniture Delivery and Assembly Service
For selected furniture, you can add our premium delivery and assembly service to your order. Our team will deliver the furniture to your room of choice, unpack it, assemble it where required and position it for you.
The service costs 25% of the total order value. Packaging and rubbish removal are not included, so please keep this in mind when preparing for your delivery.
Availability depends on the products in your basket, order value, delivery address and access to your property. The delivery and assembly options available for your order will be shown when you order.
What Our Assembly Service Includes
- Delivery to an accessible room of your choice.
- Unpacking, assembly where required and positioning of the furniture.
- A pre-arranged delivery date and time window.
How Much Does Furniture Assembly Cost?
The premium delivery and assembly charge is 25% of your total order value. The exact charge and availability will be shown before you complete your order.
Before Our Team Arrives
Please measure doorways, hallways, staircases, lifts and turns to make sure your furniture will fit. Clear a safe route to the room and tell us in advance about restricted parking, steps, narrow access or other delivery limitations.
Furniture Delivery and Assembly FAQs
No. Packaging and rubbish removal are not included in this service.
No. It is available only for qualifying products, order values and delivery addresses. The choices available for your order will be shown when you order.
Yes. You are responsible for checking that the furniture will fit through the property and along the route to the chosen room.
Select the premium delivery and assembly option when it is offered for your basket. If you need help before ordering, contact our team.
How long will delivery take?
Each product page shows an estimated delivery time based on availability. Please check it before ordering, especially if you need your furniture by a particular date.
Most products are delivered within 14 working days. Made-to-order items, custom finishes and products awaiting stock may take 6–8 weeks or longer. If items in the same order have different lead times, the longest estimate may apply to the whole order.
White Glove delivery may require an additional 7–10 working days to arrange. Delivery times are estimates; if availability changes, we’ll contact you with an update.
Next Day and Express delivery
Selected products are marked Next Day or Express on the website. These services depend on the item and your delivery address.
Next Day: allow 1–2 working days
Eligible Next Day products can usually be delivered within 1–2 working days to addresses in England. To qualify for the earliest delivery, place your order before 11:00 am, Monday to Thursday.
Orders placed after 11:00 am are processed on the next working day. Orders placed between Friday and Sunday are processed on Monday. Delivery to serviceable addresses in Scotland or remote areas may take longer.
Express: allow 3–5 working days
Selected Express products have an estimated delivery time of 3–5 working days. Express delivery is not available to all postcodes, including some Scottish and remote areas.
Some smaller products marked Next Day or Express are sent directly from suppliers by courier. Check the estimate shown for your product and address at checkout before making plans around its arrival.
Arranging your delivery
When an order requiring a scheduled delivery is ready, our delivery team or delivery partner will call you with an available date. Delivery dates depend on the routes planned for your area.
We’ll provide a two-hour delivery window for scheduled deliveries. If you cannot accept the first date offered, we’ll offer the next available route in your area.
Items sent by courier may follow a different process. Where tracking is available, the details will be provided after dispatch.
Before delivery day
Please measure any narrow doorways, hallways, turns and lifts to make sure your furniture will fit. Clear the route to the delivery point before the driver arrives.
Tell us in advance about restricted parking, steps, narrow access or anything else that could affect delivery. Someone must be present to receive the order.
If the property cannot be accessed safely, the delivery may need to be rearranged and an additional charge may apply.
When your furniture arrives
Please check that you have received the correct items and inspect the furniture and packaging for visible damage. If you spot a problem, tell the driver and note it on the delivery record where possible.
Contact our team promptly with your order number and photographs of the issue. If you discover a problem after the driver has left, get in touch as soon as you can. Keep the packaging until we advise you on the next steps.
Need help with your delivery?
We can help you check postcode coverage, discuss access to your property or answer questions about an existing order.
Phone: 0116 296 3800
Email: hello@cfsonline.co.uk
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