Online ordering guide
How to Order Furniture Online
From choosing the right size and finish to checkout and delivery, follow these simple steps to place your furniture order with confidence.
Ordering online
Six steps from product to delivery
Take a moment to review the product specification, dimensions and delivery information before completing your order.
- 1Choose your furniture
Browse the collection and select the size, colour, finish or configuration shown on the product page.
- 2Check dimensions and access
Measure the room, doorways, halls, stairs and lifts to make sure the furniture can reach its intended position.
- 3Add items to your basket
Confirm the selected options and quantity, then add the product to your basket.
- 4Review your order
Check every item, the delivery address and your contact details before proceeding to payment.
- 5Complete secure checkout
Choose an available payment option and follow the checkout instructions. Finance options are subject to eligibility and status.
- 6Receive confirmation
Keep your order confirmation for reference. We will use the contact details supplied with your order for relevant updates.
Before you order
A quick furniture checklist
- Compare the product dimensions with the available space in your room.
- Measure every part of the delivery route, including doors, turns, stairs and lifts.
- Review the product description, selected finish, quantity and any assembly information.
- Check the current availability or delivery estimate shown for the product.
- Use an accurate delivery address and a phone number where you can be reached.
Payment and finance
Choose the option that suits you
The payment methods available for your order are shown during checkout. Where finance is offered, eligibility checks, minimum spend, deposit and lender terms may apply.
View payment and ordering options or read about V12 interest-free finance.
Delivery preparation
Make space for a smooth delivery
Before delivery, clear the route to the room and protect vulnerable floors or walls where appropriate. If you are unsure about access, product options or delivery information, contact us before placing your order.
Ready to begin?
Find furniture for your home
Explore the latest living room, dining room, bedroom, home office and garden collections.
Need help?
Call our furniture specialists on 0116 296 3800 or use our secure enquiry form.