Which Products Can We Compare?
The competitor offer must be for the same brand and model, with matching dimensions, colour, material, finish, specifications and included options or parts.
The offer must be- Brand new
- Sold by an eligible UK furniture retailer
- Available to order
- Available on a comparable lead time
- Current and independently verifiable
Why exact details matterProducts that look similar can have different materials, construction, features or included options. Send the exact competitor listing so our team can make a fair like-for-like comparison.
How to Request a Price Review
Please contact us before placing your order and send the information below.
Share the CFS productInclude the product name, product code or the CFS product-page link.
Send the competitor offerInclude the direct competitor product link and the price including delivery.
Confirm service and timingTell us the delivery service and stated lead time. If the price was given by email or phone, send a written quotation showing the product and offer.
We Compare the Total Delivered Cost
Our review includes VAT, delivery charges and the service being supplied. A doorstep-delivery price is not directly comparable with an offer that includes room-of-choice delivery, assembly or another enhanced service.
Important: Please give us the complete competitor price and delivery details—not only the headline product price.
Offers That May Not Qualify
- Clearance, ex-display, returned or second-hand items
- Marketplace, auction or private-seller listings
- Expired offers or obvious pricing errors
- Paid-membership or otherwise restricted offers
- Bundle prices where the individual product price cannot be verified
- Products with different specifications, availability, lead times or delivery services
What Happens Next?
- Our team checks the product, retailer, price, availability and delivery details.
- We may ask for more information if any part of the offer cannot be verified.
- If the offer is eligible, we will confirm the price adjustment available before you order.
A request does not guarantee approval. Please wait for our response before placing your order. CFS may decline a request where the offers are not genuinely comparable or where matching the price would result in a loss.
Price Promise FAQs
Does the furniture have to be exactly the same?
Yes. The brand, model, size, colour, material, finish, specifications and included options must match.
Do delivery charges count?
Yes. We compare the total delivered price, including VAT and applicable delivery charges, as well as the service provided.
Can I send a quotation instead of a link?
Yes. Send a current written quotation that clearly shows the product and all offer details.
Do I need to contact CFS before ordering?
Yes. Send your request and wait for the outcome before placing the order.
Is every request approved?
No. Every request is subject to verification, genuine like-for-like comparison and approval by CFS.
